Return Request Window

Requests for returns must be submitted within 14 days of receipt of your order.

Return Conditions

Items are eligible for return only if they meet ALL of the following conditions:

• Garment is new, unworn, and unwashed

• Original packaging is intact and undamaged

• No alterations or modifications have been made

Return Process

To initiate a return:

1. Contact us via email at hellorevivre@gmail.com within 14 days of receipt

2. Provide your order number and reason for return

3. Wait for return shipping instructions

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of:

• Manufacturing defects

• Items damaged in transit

• Items not conforming to the product description

In these cases, REVIVRE STUDIO will cover return shipping costs upon inspection and validation.

Refund Timeline

Once we receive and inspect your returned item, refunds will be processed within 14 days. Refunds will be issued to your original payment method.

Exclusions from Returns

The following items cannot be returned:

• Custom-made or personalized garments (in accordance with Article L221-28 of the French Consumer Code)

• Items that have been worn, washed, altered, or damaged by customer use

RIGHT OF WITHDRAWAL (EU CONSUMERS)

European Consumer Rights

In accordance with European consumer protection laws, customers located within the European Union have the right to withdraw from their purchase within fourteen (14) days of receiving the goods, without providing a reason.

To exercise this right, you must notify us in writing within fourteen days. Items must be returned unused and in their original condition. Refunds will be issued within fourteen days of receiving the returned goods.

Exclusions

Custom-made, personalized, or altered items are excluded from the right of withdrawal in accordance with Article L221-28 of the French Consumer Code.

FREQUENTLY ASKED QUESTIONS

Q: Do you ship internationally?
Yes. We ship worldwide from our warehouse in Paris, France.

Q: What couriers do you ship with?
Orders within Cambodia are shipped with trusted local courier partners. International orders are shipped via DHL Express or equivalent international carriers. Tracking information is provided once your order has shipped.

Q: What size should I order?
Our sizing varies depending on the garment. Some pieces are designed with a structured fit, while others are intentionally oversized. We provide a detailed size guide on each product page. If you are unsure, please contact us at contact@revivrestudio.com and our team will assist you personally.

Q: How should I wash my items?
Most REVIVRE garments are made using deadstock fabrics. Care instructions vary depending on the fabric composition. We recommend: Dry clean for tailored pieces, Cold gentle wash for cotton-based garments, Air dry only. Care instructions are listed on each product page.

Q: Where are your items produced?
All REVIVRE garments are produced in Cambodia. Our fabrics are sourced as deadstock within less than 50km of our Phnom Penh atelier. Production takes place either in our in-house atelier or with carefully selected local partner ateliers. We believe in localized, responsible manufacturing.

Q: Do you accept returns or exchanges?
If you are not satisfied with your purchase, you may request a return within 14 days of receipt. Items must be unworn, unwashed, and in original condition with all tags attached. Custom-made, made-to-order, altered, or archive pieces are final sale and cannot be returned. To initiate a return, please contact contact@revivrestudio.com with your order number.

Q: Will I be charged customs duties?
Depending on your country, customs duties and taxes may apply. If duties are prepaid at checkout, no additional fees will be required upon delivery. If duties are not prepaid, the customer is responsible for any local import charges.

Q: Are your collections restocked?
REVIVRE produces in limited quantities. Most pieces are not restocked once sold out due to the nature of deadstock sourcing. Certain high-demand pieces may be reintroduced in limited runs.

Q: Can I modify or cancel my order?
We process orders quickly. If you need to modify your order, please contact us immediately at contact@revivrestudio.com. While we will do our best to accommodate your request, changes cannot be guaranteed once the order has been processed.

Q: How long will it take to receive my order?
Cambodia: 1-3 business days
Asia-Pacific: 3-7 business days
Europe & North America: 4-8 business days
Rest of the world: 5-12 business days
Custom or made-to-order garments require additional production time, which will be specified before purchase.

Q: Do you combine orders?
Due to our production model and order processing system, we are unable to combine separate orders once placed.